Technical writer

Responsibilities

You will work closely with Subject Matter Experts to revise existing documentation and write new content for new product features.

• Write clear, concise, and complete step-by-step procedures for technical products and solutions.
• Gathering information independently based on high-level design and test plan documents, installed software tools, engineering design meetings and busy, distributed engineers.
• Creating architecture, flow, and process diagrams to increase the visual/graphical content in existing text-heavy documentation.
• Managing the review process for revised and new content, with a team of Subject Matter Experts. Collaborate with other team members on projects to ensure consistency.
• Meet all deadlines with high quality.
• Analyze existing and potential content for existing and new information deliverables, focusing on reuse and filtered single-sourcing opportunities.
• As information models and standards are refined, work with existing information to refactor and restructure the content to conform to the new requirements.
• Generate Customer Documentation as HTML (Web Page) and PDF from development documents available so far.

Skills/Requirements

• Bachelor’s degree, or equivalent experience in Technical Communications, Telecom products or similar.
• 5+ years writing documentation for telecom, networking, cloud-based products or similar.
• Portfolio showing a variety of user and developer documentation.
• Excellent writing and communication skills in English.
• Strong technical skills with ability to quickly learn how the system works.
• Experience writing topic-based documentation in a given environment with version control, CMS, and CCMS systems, XML authoring tools.
• Enthusiasm for learning new things.
• Experience with the following skills a plus: Product testing, Functional Testing, System Testing

Additional Qualifications

• Ability to work with cross-functional teams across multiple sites.
• Flexibility: Adapts to management priorities. Responds to higher priority concerns. Maintains momentum even during changes. Proposes ways to lessen impact on previously assigned tasks.
• Initiative: Shows eagerness to learn new assignments and helps identify opportunities to improve information products and the procedures for creating them.
• Interpersonal Skills: Communicates and cooperates with peers on the work team and product developers. Keeps project leader, manager, or mentor informed.